People at all levels of an organisation cringe at the thought of having a "tough conversation." Most often, they delay it so long that the incident itself becomes a distant memory. They hope it "blows over" - but it does. It tends to reappear later, and usually worse than before. Or if you do decide to confront the person, it somehow comes out all wrong. They get defensive - or worse - and you're left with an awkwardness between you, and the issue itself no better off. Let's